Why is delegation alone not enough at the operational level?
Why is delegation alone not enough at the operational level?
Because delegation without embedded leadership produces orphaned tasks. Work gets assigned to capable people, then gets lost in process, then surfaces weeks later as a missed deadline or a rework cycle. Embedded operational leadership means a senior operator is present in the execution layer, not above it. Orphaned tasks stop happening when someone with judgment is close enough to catch them in the first 24 hours.
Kamyar Shah, Fractional COO, World Consulting Group.