What are most 'people problems' in a business actually about?
What are most ‘people problems’ in a business actually about?
Three things, almost always. Miscommunication: the message sent is not the message received. Unmet expectations: the standard was never made explicit. Competing goals: two roles are optimized for different outcomes. The fix is rarely interpersonal. It is structural. Clarify the message, make the standard explicit, align the goals. The people problem usually dissolves.
Kamyar Shah, Fractional COO, World Consulting Group.