Revenue flat for two quarters while execution metrics are green? That is not an operations problem.
Revenue flat for two quarters while execution metrics are green? That is not an operations problem.
If your team is hitting activity targets and NPS is healthy but growth has stalled, the bottleneck is upstream. Market positioning has eroded. The business model has hit its ceiling. Or the leadership team is arguing about direction because no strategic criteria exist to settle the debate.
These are the five diagnostic signals that separate a strategy gap from an execution gap from a leadership gap. Misreading the signal costs $25K to $200K in the wrong engagement and 3 to 6 months of compounding delay.
If you are seeing any of them, a two-week diagnostic is the lowest-risk first step.
Kamyar Shah, Fractional Strategy Consultant, World Consulting Group.