If your company runs on heroic effort, it will break the moment your best people leave
If your company runs on heroic effort, it will break the moment your best people leave
Heroic effort is not an operating model. It is a liability. When results depend on individual brilliance rather than repeatable systems, you cannot scale, delegate, or survive key-person departures.
This is the distinction between companies that scale and companies that plateau.
Kamyar Shah, Fractional Strategy Consultant, World Consulting Group.