Operational capacity is not just an operations issue. It is a fiduciary one.
Operational capacity is not just an operations issue. It is a fiduciary one.
Leaders who allow systems, staffing, or infrastructure to degrade below the threshold required to meet obligations are not just underperforming. They are in breach of a duty. This reframe changes how boards and CEOs should think about resource allocation decisions.
Kamyar Shah, Fractional Strategy Consultant, World Consulting Group.