Customer Pay: Where Dealership Margin Actually Is - Sales Roadmap

Customer pay generates the highest margins in dealership fixed operations, yet most stores lump it into blended reports with warranty and internal work. Running one combined report obscures the operational breakdowns driving customer churn, where diagnostic accuracy alone accounts for 33.7 percent of repair-related complaints. Isolating customer pay metrics is the only way to protect service profitability: salesroadmaps.com/customer-…

#FixedOps #AutoRepair #ServiceDrive #Automotive