5,497 Written One- and Two-Star Google Reviews of High-Review-Count Gyms and Fitness Clubs in Eight US Metros

An analysis of 5,497 one- and two-star Google reviews across high-volume gyms in eight US metros shows that poor ratings rarely come down to equipment. A language model classified 80.1 percent of complaints as issues with how the business is run, while only 19.0 percent cited the facility or machinery itself. For operators, customer dissatisfaction is overwhelmingly an operational and management problem rather than a capital expenditure issue. Read the full dataset and breakdown at salesroadmaps.com/gym-negat…

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