Shadow AI: Risks and Response for SMBs | VWCG Blog

More than 60% of knowledge workers regularly use unsanctioned AI tools, often pasting customer data into free chatbots to get work done faster. This is not a discipline problem, but a leadership vacuum where teams adopted efficiency tools before the company set a policy. Addressing shadow AI requires practical guardrails and sanctioned alternatives rather than blanket bans. We outlined a response plan for growing businesses here: vwcg.app/blog/shad…

#SmallBusiness #Leadership #Operations #Management