Customer Pay: Where Dealership Margin Actually Is - Sales Roadmap

Customer pay generates the highest margins in a dealership, yet most service departments blur performance by blending it with warranty and internal work on a single report. An analysis of 12,884 negative service reviews revealed that 87.5 percent stem from business-process failures, with diagnostic accuracy ranking as the top complaint at 33.7 percent. Treating these three pay types as distinct operations shows where profit is actually leaking: salesroadmaps.com/customer-…

#FixedOps #Dealership